SaaS Deployment
P4SaMD offers two cloud-hosted deployment options: Multi-tenant SaaS and Dedicated SaaS. Both are fully managed by Mia-Care — you never need to provision servers, manage databases, or handle platform upgrades.
Multi-tenant SaaS
In the multi-tenant model, your organization runs alongside other P4SaMD customers on a shared cloud infrastructure. Your data is kept strictly isolated through row-level security at the database layer and organization-scoped access control at the application layer — no user from another organization can ever see or access your data.
This mode is the fastest way to get started: provisioning a new organization takes minutes. Platform updates are applied automatically during scheduled maintenance windows, so you always run the latest version without any action on your part.
The features available to your organization depend on your subscription plan.
Dedicated SaaS
In the dedicated model, Mia-Care provisions a private cloud environment — a dedicated Kubernetes cluster, dedicated database, and dedicated object storage — exclusively for your organization. No other customer shares any part of your infrastructure.
Dedicated SaaS is available starting from the Professional plan. It is the recommended choice when:
- Your organization requires contractual data-isolation guarantees beyond logical row-level separation.
- You need a custom domain (e.g.,
samd.yourcompany.com) with a TLS certificate issued to your domain. - You have specific data-residency requirements (e.g., data must remain within a specific EU region).
- Your procurement or compliance process requires a dedicated-infrastructure vendor commitment.
Platform updates are applied during a scheduled maintenance window agreed with you — giving your team advance notice before any change is deployed.
Plan Comparison
The table below shows which features are available on each subscription tier. Dedicated SaaS starts at the Professional plan; the Starter and Standard tiers are multi-tenant only.
| Starter | Standard | Professional | Enterprise | |
|---|---|---|---|---|
| Projects & Users | ||||
| Projects | 3 | 10 | 25 | Unlimited |
| Users per project | 5 | 15 | 50 | Unlimited |
| Organizations | 1 | 1 | 1 | Unlimited |
| Core SDLC | ||||
| Requirements management | ✓ | ✓ | ✓ | ✓ |
| Risk management | ✓ | ✓ | ✓ | ✓ |
| Verification & validation | ✓ | ✓ | ✓ | ✓ |
| Version management | ✓ | ✓ | ✓ | ✓ |
| Compliance documentation | ✓ | ✓ | ✓ | ✓ |
| Advanced Features | ||||
| Brownfield import | ✗ | ✓ | ✓ | ✓ |
| AI-powered features | ✗ | ✗ | ✓ | ✓ |
| API access | ✗ | ✓ | ✓ | ✓ |
| Custom integrations | ✗ | ✗ | ✓ | ✓ |
| Audit log retention | 30 days | 90 days | 1 year | Unlimited |
| Identity & Security | ||||
| Single Sign-On (SSO / SAML) | ✗ | ✗ | ✓ | ✓ |
| Custom domainDedicated SaaS only | ✗ | ✗ | ✓ | ✓ |
| IP allowlist | ✗ | ✗ | ✗ | ✓ |
| Data residency region | EU or US | EU or US | Configurable | Configurable |
| Deployment & Support | ||||
| Deployment type | Multi-tenant | Multi-tenant | Multi-tenant or Dedicated | Multi-tenant or Dedicated |
| Uptime SLA | 99.5 % | 99.5 % | 99.9 % | 99.9 % |
| Support | Dedicated manager | Dedicated manager | ||
| Onboarding assistance | ✗ | ✗ | ✓ | ✓ |
| Custom SLA | ✗ | ✗ | ✗ | ✓ |
Getting Access
To create a new SaaS organization, contact Mia-Care or speak to your account representative. Provisioning typically completes within one business day for multi-tenant and three to five business days for dedicated environments.
Once your organization is provisioned, you will receive a welcome email with your instance URL, admin credentials, and a link to this documentation.